Legal Terms & Documents

Learn about your rights and obligations while using Billetto.

Terms & Conditions

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Please read these Terms & Conditions (or “Terms”) carefully. By accessing or using Billetto, you accept to be bound by the Terms.

1. About These Terms

1.1 Definitions
  • “Services” refers to Billetto's services and features made available online (via Billetto websites), offline (e.g. support), and through mobile applications.
  • “Content” refers to any material such as data, text, design elements, sounds, video, etc. that is made available by Billetto.
  • “User Content” refers to any material contributed or posted by Users while using the Services.
  • "Organiser" refers to event organisers or promoters using the Services to create and promote their events.
  • “Consumer” refers to anyone using the Services to consume information, purchase tickets, attend Events, etc.
  • “Users” or “you” refers to Organisers, Consumers and third parties using the Services.
  • "Billetto," "we," "us," or "our," refers to Billetto website(s), apps, physical locations, employees, other representatives, etc.
  • “Terms” means the terms and conditions of this Agreement.

1.2 Billetto Entity

If you are a user residing in Norway, you are contracting with:

Billetto AB

Slussplan 11

111 30 Stockholm


VAT Registration no.: 559062609801

All notices shall be sent to

1.3 Other Applicable Terms

If an Organiser uses our Services for events with paid tickets, Billetto's Merchant Agreement and Organiser Refund Policy Requirements also apply.

By agreeing to these Terms & Conditions, you also acknowledge that you have read the Privacy Policy and Cookie Statement. These documents apply to all Users.

Billetto may sometimes provide Users with services not described in these Terms & Conditions. These Terms still apply to such services, unless there’s a separate and signed contract that explicitly states otherwise.

These Terms are a legally binding agreement between you and Billetto and outline your rights and responsibilities while using our Services. If you are using the Services on behalf of another person or business, you agree that these Terms also apply to that party.

2. Our Services

2.1 Service Scope

Billetto provides the following services:

  • Displaying and listing events as submitted by the Organiser
  • Accepting and processing on­line orders for tickets to the event
  • Providing Consumers with a confirmation number for their transaction and their ticket
  • Assisting Organisers in marketing their events to relevant Consumers
  • Assisting Consumers in discovering relevant events to attend
  • Providing the tools and platform for Organisers to create, manage, ticket, promote, and host their events

Complete descriptions of specific services can be found on the relevant Billetto sites.

2.2 Organiser Responsibility

Billetto does not create, organise, or own the events listed on the Services. The Organiser is solely responsible for making sure that the event page and the event itself comply with all applicable laws and that any products and services offered on their event page are delivered according to their description.

Billetto collects payments made by Consumers via third-party payment service providers and passes such payments to the Organiser (as defined in the Merchant Agreement).

2.3 Order Processing

Orders will be processed after User’s billing information has been verified. The User will receive an email confirmation of a successfully processed order shortly after the transaction is completed.

If the User does not receive an email confirmation or experiences an error message or service interruption after submitting payment information, it is the User’s responsibility to confirm with Billetto whether or not the order has been placed by contacting our customer support at the address provided below or emailing us at

Users hereby authorise Billetto to charge or debit their payment card or other account for the face value of any tickets purchase, as well as any fees or other charges (such as taxes) that may be due in connection with any transactions requested through Billetto.

2.4 Ticket Delivery

Billetto tickets can represent goods, tokens, services, or traditional tickets. Tickets will always be distributed in electronic format to the email a User enters in connection with the purchase.

Billetto will send a receipt to the User’s e­mail immediately after purchase. If a User has not received the tickets one hour after purchase, the User can contact Billetto support.

Users must print their tickets and bring them to the event, unless the organiser has stated otherwise. For larger events, the organiser can choose to use Billetto’s scanners, which enable mobile tickets as well.

If a User does not inform us of the non-receipt of tickets within a reasonable time (and at least 72 hours before the event), we will have no liability to the User. Physical delivery of tickets, where available and applicable, is subject to the delivery company terms.

3. Consumer Privacy

3.1 Privacy Policy

Information provided to Billetto by Users or collected by Billetto is governed by our Privacy Policy.

3.2 Organiser Responsibility

As an Organiser, you agree to comply with all applicable laws regarding collection of consumer information, as well as any related policies posted on the Services.

4. Termination of Agreement

4.1 Terms Duration

These Terms remain in effect until they are terminated. When this agreement is terminated by either party, these Terms will generally no longer apply. However, certain provisions will at all times remain applicable to both Users and Billetto. (See below)

4.2 Termination by Billetto

Billetto may at any time terminate a User’s right to use the Services if the User violates these Terms, misuses or abuses the Services, or if permitting the use of the Services would violate any applicable laws or expose Billetto to legal liability.

Billetto may at any time decide to stop offering the Services, in full or in part. We will use reasonable efforts to give Users notice of such termination. Users agree that Billetto is not liable to them or third parties as a result of terminated access to the Services.

4.3 Termination by Users

Unless otherwise stated in a separate agreement a User may terminate access to the Services and applicability of these Terms by deleting his or her account.

Consumers without a registered account may at any point terminate these Terms by stopping to use the Services. As long as Consumers continue to access the Services, these Terms remain in effect.

4.4 Exceptions

Any provisions that by their nature should survive termination of these Terms will do so.

5. Release and Indemnity

Users agree to cover Billetto if their use of the Services causes Billetto to face legal or other claims or expenses.

5.1 Release

Users hereby agree to release Billetto from any damages and losses arising out of a dispute between Users and a third party (including other Users) in connection with events listed on the Services or the Services themselves.

5.2 Indemnity

Users agree to indemnify and hold Billetto and its representatives harmless from any and all damages or losses that result from any claim, suit, or other proceeding made by any third party relating to Users’ breach of these Terms, use of the Services in violation of these Terms, or breach of applicable laws and regulations.

6. Disclaimer of Warranty & User Risk

Billetto strives to provide the Services as expected by the Users, but certain things cannot be guaranteed.

The Services are provided “as is.” Billetto expressly disclaims all warranties of any kind. Billetto makes no warranty that the Services will meet a User’s requirements or be uninterrupted, secure, and error-free.

Users agree that Billetto has no control over and cannot guarantee the quality, accuracy, safety, or legality of any event or Content provided by Users.

Billetto is not responsible for any liability arising from acts or omissions by any third party that Billetto requires to provide the Services.

Consumers understand that certain events may carry intrinsic risk, and that participation in those events implies voluntary acceptance of those risks.

The foregoing disclaimers apply to the maximum extent permitted by law.

7. Limitation of Liability

7.1 Limitation of Liability

To the extent permitted by applicable laws, Billetto and entities associated with Billetto’s provision of Services will not be liable to Users or third parties for any damages.

7.2 Exceptions

Any warranty or right that by law cannot be excluded or limited is not excluded or limited by these Terms. Only those liability limitations which are lawful in your jurisdiction will apply.

8. Services License

8.1 License to Services

Billetto grants Users a limited, non-exclusive, non-transferable, revocable right to use our Services in their capacity as either Consumer (to discover and attend events) or Organiser (to create events and sell tickets).

Organisers’ and Consumers’ use of the Services must comply with these Terms and any applicable laws.

8.2 Restrictions

Users agree that they will not copy or create derivatives of the Services, reverse engineer any part of the Services, use the Services for any commercial purposes not explicitly specified, remove or alter any proprietary notices on the Services, or in any way interfere with or disrupt the Services.

8.3 Copyrights & Intellectual Property

Users agree that all Site Content may be protected by copyrights, trademarks, or other intellectual property laws. Billetto may own the Site Content or portions of the Site Content may be made available to Billetto through arrangements with third parties.

Site Content included in or made available through the Services is the exclusive property of Billetto and is protected by copyright laws. Users agree to use the Site Content only for purposes permitted by these Terms and any applicable laws. Any rights not expressly granted herein are reserved.

8.4 Trademarks

The trademarks, service marks and logos of Billetto used in connection with the Services are registered and unregistered trademarks or service marks of Billetto. Other company, product, and service names used in connection with the Services may be trademarks or service marks owned by third parties.

Users do not have license or right to use any displayed Trademark without prior written consent of Billetto.

The Trademarks may not be used to disparage Billetto or any third party or in a manner that may damage any goodwill in the Trademarks.

Use of any Trademarks as part of a link to or from any site is prohibited without Billetto’s prior written consent.

All goodwill generated from the use of any Billetto Trademark will inure to Billetto's benefit. A number of issued and pending patents apply to the Services. Site Content may also be protected by copyrights owned by Billetto and/or third parties. Users that copy portions of the Services are in violation of these patent rights and copyrights.

9. Organiser Obligations Regarding Permits & Licenses

If you are an Organiser, you represent and warrant to us that:

  1. You and your affiliates will obtain, prior to the start of ticket sales, all applicable licenses, permits, and authorisations ("Licensure") with respect to your events.
  2. You and your affiliates will comply and ensure that the venues for each of your events will comply with all applicable laws.
  3. You will only request that Billetto offer tickets to an event after you have obtained any specific Licensures for such event.
  4. You hereby agree to release Billetto, its representatives, and partner companies from all damages arising out of or in any way connected with your or your affiliates' Licensure or any failure to obtain or maintain any Licensure.
  5. Upon reasonable request of Billetto, you agree to provide evidence of relevant Licensure and related information prior to offering tickets or registrations for your event

10. Copyright Takedown Notices

If you are a copyright owner or represent a copyright owner and you believe that any content on the Sites infringes your copyrights, you may submit a notice to

11. Ban on Commercial Use

The Site Content is not for commercial use by the Users. Users have no right to and agree not to use any Site Content for their own commercial purposes or to use any means to extract data from the Site(s).

12. Fees & Refunds

12.1 Billetto Fees

It is free for Users to create an account, list an event, or access the Services. However, sale of paid tickets or registrations carries a fee. Fees may vary based on individual agreements between Billetto and certain Organisers.

Organisers may choose to pass the fees along to Consumers, in which case these will be shown as “Fees” on the applicable event page. Organisers may also choose to instead absorb the fees into the ticket or registration price and pay these fees out of gross ticket proceeds.

Consumers may be charged other fees including taxes, ticket insurance, etc. Therefore, the total fee paid by Consumers may be different from the fees charged by Billetto to the applicable Organiser or the standard fees described on the Services to Organisers.

Billetto does not control or have information about fees charged by an individual User’s bank or credit card company. Users must check with their bank or credit card company in order to understand all applicable fees, surcharges, and currency conversion rates prior to transacting on Billetto.

12.2 Transfer of Tickets

If you wish to transfer tickets to an event you have purchased on Billetto, please follow the instructions on the “How do I transfer tickets to a friend?” page.

12.3 Refunds

All ticket transactions are between an Organiser and respective Consumers. Therefore, Consumers must contact the applicable Organiser with any refund requests. You can find help with getting a refund here.

Consumers that receive a refund must discard any previously delivered ticket(s) and not use it to attend the event. Violating this constitutes fraud. Organisers are expected to follow all applicable procedures to verify the validity of tickets. Billetto will not be held liable for any costs arising from a failure by Organisers to check validity of tickets or for any costs and damages arising from fraud or purchase of tickets via non-official means.

Before purchasing tickets, it is the Consumer’s responsibility to carefully review all aspects of the event, including event restriction, dates, pricing, and charges. Billetto will not issue any refunds for any lost, stolen, destroyed, or damaged tickets, or as under any other circumstances except in the limited cases explicitly described in this Agreement.

Even if a refund is issued by Organiser, Billetto’s Fees will be deducted from the refund amount. The User may apply for a refund prior to the event in question provided that tickets for the event remain on sale. Acceptance of refunds is determined by the event's refund policy and it is the customer's responsibility to check this policy with the Organiser prior to purchasing the ticket. Should an event be cancelled, the Organiser of the event will inform the User prior to such cancellation and will refund to the User the ticket price minus the transaction fee and the Billetto Fee.

13. Billetto User Accounts

Billetto requires Users to register for an account in order to access certain features and functionality. Users agree to follow certain rules when creating an account, including the following:

• You agree to follow all applicable laws when creating an account.

• You agree to provide accurate information about yourself or the entity you use the Services on behalf of. You also agree to update this information if it changes.

• If there is a dispute about account ownership between people or entities, Billetto will be the sole arbiter of such dispute. Billetto's decision will be final and binding on all parties and may include suspension or termination of the account in question.

• If you are using the Services on behalf of a company or other entity, we expect that you have the authority to legally bind that entity and grant all permissions and licenses provided in these Terms.

• Billetto allows Users to add “sub-users” to their accounts and grant certain permissions to these sub-users. Users are solely responsible for all activity taking place under their account, including that by sub-users. Users must keep all relevant passwords and account details confidential. Rules that apply to the User’s account will apply equally to any third parties to whom the User grants account access.

• Users agree to promptly notify Billetto in case of any unauthorised use of their account or any other breach of security. Users are responsible and will be held accountable for any activity occurring under their account.

14. User Content

All Content is the sole responsibility of the person from whom such Content originated. Billetto does not control, and is not responsible for user­ submitted Content and that by using the Website, You may be exposed to Content that is offensive, indecent, inaccurate, misleading, or otherwise objectionable. Furthermore, the Site may contain links to other websites, which are completely independent of Billetto.

We make no representation or warranty as to the accuracy, completeness or authenticity of the information contained in any linked Site. Likewise, Billetto makes no representation or warranty as to the accuracy, completeness or authenticity of the information contained in any such Content posted on, transmitted through, and available through the Site.

Users of the Site bear all risks associated with the use and/or reliance upon any Content, and/or the representations made therein, and under no circumstances will Billetto be liable in any way for any Content or for any loss or damage of any kind incurred as a result of the use of any Content posted, emailed or otherwise made available via the Site.

You acknowledge that Billetto does not pre­screen or approve Content prior to posting. Billetto makes no representations and/or warranties to any of the claims made in any posting on reviews and comments, personal profile, listings, postings, descriptions, messages, group discussions, guides, and message boards or otherwise of any Content, by any user.

And further, as to Content: (i) You understand and agree that Billetto may review and delete any Content that in the sole judgment of Billetto violates this Agreement or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of others; (ii) You are solely responsible for the Content that You publish or display; and (iii) by posting Content to any public area of the Site, You automatically grant, and You represent and warrant that You have the right to grant, to Billetto an irrevocable, perpetual, non-­exclusive, fully paid, worldwide license to use, copy, perform, display, and distribute such information and content and to prepare derivative works of, or incorporate into other works, such information and content, and to grant and authorise sublicenses of the foregoing.

Billetto reserves the right to investigate and take appropriate legal action in its sole discretion against anyone who violates this provision, including without limitation, removing the offending communication from the Site and terminating the membership of such violators. The following is a partial list of the kind of Content that is illegal or prohibited on the Site:

Content that (a) is patently offensive to the online community, such as Content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual; (b) harasses or advocates harassment of another person; (c) involves the transmission of \"junk mail", "chain letters," or unsolicited mass mailing or "spamming"; (d) promotes information that You know is false, misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous; (e) promotes an illegal or unauthorized copy of another person's copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacturer-­installed copy­protect devices, or providing pirated music or links to pirated music files; (f) contains restricted or password only access pages, or hidden pages or images (those not linked to or from another accessible page); (g) displays pornographic or sexually explicit material of any kind; (h) provides material that exploits people under the age of 18 in a sexual or violent manner, or solicits personal information from anyone under 18; (i) provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses; (j) solicits passwords or personal identifying information for commercial or unlawful purposes from other users; (k) engages in commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising, and pyramid schemes; or (l) post non­local or otherwise irrelevant Content, repeatedly post the same or similar Content or otherwise impose an unreasonable or disproportionately large load on our infrastructure. Even though all of this is strictly prohibited, there is a small chance that You might become exposed to such items and You further waive Your right to any damages (from any party) related to such exposure.

Billetto may use a User’s name, logo and event picture to identify them as a Billetto customer both on the Services and in promotional materials.

Billetto may preserve User Content and account information and disclose these if required to do so by law, to comply with legal process, to respond to claims that any User Content violates the rights of third parties, to enforce these Terms, or to protect the rights and safety of Billetto, its users, and its representatives.

15. Notices

Billetto may send notices to Users via emails registered in Billetto’s records. Billetto may also provide notices of changes to these Terms or other matters by displaying notices or links to notices on the Services.

Notices to Billetto can be sent to

16. Ongoing Changes to Terms & Conditions

Billetto reserves the right to modify these Terms from time to time. If these changes are considered material, Billetto will inform the Users by posting the changes on the Services or sending emails or messages to the Users.

Users are responsible for staying up to date with the posted changes. Continued use of the Services following any changes constitutes acceptance of those changes and the updated Terms.

Billetto cannot guarantee availability of certain product features or functionality. Billetto reserves the right to modify or discontinue any part of the Services or the entire Service.

17. Assignment

Billetto may freely assign these Terms and Billetto’s rights and obligations under these Terms to an affiliate or another entity without consent or approval by the Users.

18. Scope of Agreement

These Terms govern the use of Billetto Services and constitute the entire agreement between Users and Billetto. These Terms supersede any prior agreements or communications other than a written agreement for Services between a User and Billetto relating to a specified event(s).

19. Applicable Law and Jurisdiction

This Agreement shall be governed and construed in accordance with English Law and parties hereby submit themselves to the exclusive jurisdiction of the English Courts in respect of any claim (including non-­contractual disputes or claims).

20. Linked Accounts & Third-Party Sites

Users acknowledge and agree that Billetto does not control and is not responsible for the availability of any external websites or resources that may be linked to by Billetto or other Users.

Billetto is not responsible or liable for any Content or other materials on such websites / resources or any damages or losses related to them, even where such websites / resources are connected with Billetto partners or third-party service providers.

21. Force Majeure

Billetto shall not be responsible for any delay in, or failure of, the Service or the internet due to any occurrence commonly known as “force majeure,” including war, riots, embargoes, terrorism, strikes, or other concerted acts of workmen (whether of Billetto or others) casualties or accidents, or any other causes, circumstances, or contingencies beyond Billetto’s, which prevent or hinder the performance of Billetto of any of its obligations hereunder.

22. Other Provisions

Failure by Billetto to enforce any part of these Terms does not constitute a waiver of Billetto’s right to enforce the Terms at a later point.

Any provision of these Terms that is found to be unenforceable will be limited to the minimum extent necessary. Other provisions of these Terms will remain in full force and effect.

Section titles and numbering in these Terms has no legal effect. Billetto may freely assign any of its right and obligations under these Terms. The Terms may be translated into other languages. If there is a conflict between the English version and a translated version, the English version will have precedence.

Privacy Policy

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The privacy of your Personal Data is very important to us. This Privacy Policy includes important information about your Personal Data and other relevant topics. Please read it carefully

Billetto complies with the EU General Data Protection Regulation (2016/EC/679), or "GDPR."

1. About This Policy

1.1 Definitions

  • “Services” refers to Billetto's services and features made available online (via Billetto websites), offline (e.g. support), and through mobile applications.
  • “Content” refers to any material such as data, text, design elements, sounds, video, etc. that is made available by Billetto.
  • "Organiser" refers to event organisers or promoters using the Services to create and promote their events.
  • “Consumer” refers to anyone using the Services to consume information, purchase tickets, attend Events, etc.
  • “Users” or “you” is a blanket term for Organisers, Consumers and third parties using the Services.
  • "Billetto," "we," "us," or "our," refers to Billetto website(s), apps, physical locations, employees, other representatives, etc.
  • “Personal Data” - information collected from Users that is associated with or can be used to identify a person.

1.2 Billetto Entity

If you reside in Sweden, you are contracting with:

Billetto AB

Slussplan 11

111 30 Stockholm


VAT Registration no.: 559062609801

1.3 Service Scope

Billetto provides the following services:

  • Displaying and listing events as submitted by the Organiser
  • Accepting and processing on­line orders for tickets to the event
  • Providing Consumers with a confirmation number for their transaction and their ticket
  • Assisting event organiser in marketing their events to relevant attendees
  • Providing tools and platform for event organisers to create, manage, ticket, and promote their events

Complete descriptions of specific services can be found on the relevant Billetto sites.

1.4 Non-Personal Data

Information that cannot be used to identify a specific person is considered "Non-Personal Data." Billetto may collect such Non-Personal Data when users interact with the Services. The stipulations in this Privacy Policy do not apply to Non-Personal Data.

2. Types of Personal Data Collected

When Users interact with Billetto through the Services, we may collect Personal Data. This may be both on our own behalf and on behalf of an Organiser who uses our Services to manage and promote events. This distinction is important for the purpose of EU data protection. It is explained in detail later in this Privacy Policy.

2.1 Data on All Users

Information provided by Users:

Users may share Personal Data with Billetto when they voluntarily provide such information while using the Services. This includes registering for a User account, contacting Billetto with questions, responding to surveys or browsing the Services.

The Personal Data collected by Billetto includes but is not limited to Users’ name, email address, and other information that enables Users to be personally identified.

Information collected automatically:

Technical data sent from the User’s computer or mobile device while using the Services is called “Automatic Data.”

Automatic Data may include but is not limited to identifiers associated with your device (e.g. IP address), characteristics of your device or browser, activity statistics while using the Services, and other data collected through Cookies and similar tracking technologies.

To find out more about how we use Cookies and similar tracking technologies, please refer to our Cookie Statement.

Whenever a User’s Personal Data is submitted, it may be associated with other Non-Personal Data collected by Billetto or third parties. In such cases, Billetto will treat the resulting combined data as Personal Data until a it can no longer be associated with or used to identify a User.

2.2 Data on Organisers

Billetto collects additional Personal Data on Organisers using the Services.

Information provided by Organisers:

In order to facilitate payouts to Organisers, Billetto will collect the necessary financial information (e.g. bank account information) directly from the Organisers.

Information obtained from other sources:

Additionally, Billetto may request and collect Personal Data from third-party sources including other websites, payment processing partners, Organiser’s bank, and so on.

2.3 Data on Consumers

Billetto collects additional Personal Data on Consumers using the Services.

Information provided by Consumers:

Users who register for a paid events will be providing financial information like credit card details and billing address. Some of this information may constitute Personal Data.

In addition, Organisers can ask to collect virtually any information from Consumers when Consumers register for an Organiser’s event listed on the Services. Billetto does not control any such Personal Data collected by the Organiser. All Personal Data collected on behalf of an Organiser is made available to the Organiser in accordance with "Disclosure & Transfer Of Personal Data" below.

Information obtained from other sources:

Additionally, Billetto may request and collect Personal Data from third-party sources including Organisers, social media, other Consumers, payment processing partners, credit card issuing bank, and so on.

3. How Personal Data Is Used

Personal Data may be used as follows:

3.1 Specific Purposes

Any Personal Data provided in connection with a specific purpose may be used by Billetto in connection with that purpose. For example, if you contact Billetto by email, we will use the Personal Data you provide in our response and will respond to the email address provided.

3.2 Use of Services

If you provide Personal Data in order to use the Services, this Personal Data will be used to provide you with access to the Services and to analyse your use of the Services.

3.3 Internal Purposes

Billetto may use your Personal Data for internal business purposes such as helping us improve the Content and functionality of the Services, to understand our Users, to protect against wrongdoing, to enforce the Terms of Service, and in general to manage the Services and the Billetto business.

3.4 Marketing Communications

Depending on your marketing preferences and applicable consent given, we may use your Personal Data to contact you for marketing and advertising purposes, such as letting you know about upcoming events, sharing promotional materials with you, or displaying promotional Content on the Services.

See "Opting Out" below to learn how you can opt out of Billetto Marketing Communications.

3.5 Other

If your Personal Data is to be used in any manner inconsistent with this Privacy Policy, we will inform you of this prior to or while collecting Personal Data and will obtain your consent prior to its use.

3.6 Data Aggregation

To improve our Services, we may conduct research on User demographics, interests, and behaviour based on Personal Data and other collected information. We typically conduct this research on an aggregate basis, which means it does not identify an individual User.

Personal Data that is in such aggregated form is considered Non-Personal Data for the purposes of this Privacy Policy.

4. Disclosure & Transfer Of Personal Data

4.1 No Sale Of Personal Data

Billetto does not sell Personal Data to any third party, including advertisers.

Under certain circumstances outlined below, we may disclose or transfer your Personal Data to specific third parties without additional notice.

4.2 Transfer Of Business

In the course of conducting business, Billetto might sell or buy assets or other businesses.

Personal Data may be part of transferred assets in the event of a merger, reorganisation, or similar. You acknowledge and agree that any successor to or acquirer of Billetto or its assets will have the right to use your Personal Data and other information in accordance with the terms of this Privacy Policy.

4.3 Subsidiaries, Affiliates, and Parent Companies

Your Personal Data may also be shared with Billetto parent companies, subsidiaries or affiliates for purposes consistent with this Privacy Policy. Such entities will be bound to maintain that Personal Data in accordance with this Privacy Policy.

4.4 Service Providers

Billetto may share your Personal Data with third-party service providers who process Personal Data on behalf of Billetto to perform certain business-related functions. These companies include our marketing agencies, database service providers, email service providers, and others.

If we engage another company to perform such functions, we may provide them with information, including Personal Data, that is necessary for them to do so.

4.5 Organisers

When Consumers purchase tickets to, register for, or donate to an event through the event page on the Services, we provide the Personal Data entered to the Organiser of such event.

An Organiser may also appoint a third party to create an event on its behalf ("Third-Party Organisers"). In such cases, Billetto may provide your Personal Data to the Third-Party Organisers on behalf of the Organisers. Billetto is not responsible for the actions of these Organisers or their Third-Party Organisers with respect to your Personal Data.

It is important that Consumers review the applicable policies of the Organisers or Third-Party Organisers before providing Personal Data or other information in connection with that event.

4.6 Third-Party Connections

Users can connect their Billetto account to other accounts on third-party services like Facebook. In such cases, Billetto may use information relating to Users’ third-party accounts in accordance with this Privacy Policy.

4.7 Legal

We may disclose your Personal Data if required to do so by law or if we believe in good faith that such action is necessary to comply with a legal obligation, protect our rights and interests, prevent or investigate any wrongdoing related to the Services, protect the personal safety of our Users or the public, or to protect against legal liability.

5. Storage and Handling Of Personal Data

Your Personal Data may be stored by Billetto or by third parties to whom Billetto transfers this data in accordance with this Privacy Policy.

We take all reasonable steps to protect your Personal Data from any loss or misuse. However, no network, technical equipment, or digital transmission is guaranteed to be fully secure or error free. Therefore, Users should take special care in deciding what information they send to us via electronic means. Please keep this in mind when disclosing any Personal Data.

We ensure that our User’s Personal Data is only handled by employees who are authorised to do so. If such authorisation is revoked or expires, we take steps to immediately cease these employees’ access to Personal Data. These employees are also bound by applicable non-disclosure laws.

6. Your Control Over Your Personal Data

Users can request access to Personal Data Billetto stores about them. Users can also ask Billetto to correct, update, or delete any Personal Data about them.

If you are a registered User, you can exercise these rights by logging in and visiting the “My Data” page. Both registered and unregistered Users may also exercise these rights by contacting us directly by sending an email to

If Users request Billetto to delete their Personal Data, Billetto is authorised to delete or anonymise such Personal Data, even if this action removes the availability of this Personal Data to the Organiser.

However, Consumers should understand that even if their Personal data is deleted or anonymised in this manner, that data may still be available in the Organiser's own databases, in cases where Billetto transmitted such data to the Organiser before receiving the User’s request to delete or anonymise it.

Billetto will consider and respond to all data update / deletion requests in accordance with applicable law.

7. Retention of Personal Data

Billetto may retain a User’s Personal Data as long as the User is registered to use the Services. You may close your account at any time by contacting us.

Billetto may retain Personal Data for an additional period as is permitted or required under applicable laws. Even after we delete your Personal Data, it may continue to exists on e.g. backup media for an additional period of time for legal reasons or for legitimate and lawful business purposes.

8. Cookies & Other Tracking Technologies

Please refer to our Cookie Statement to learn about our use of cookies and other similar technologies.

9. User Choice

Users have several choices when it comes to their Personal Data:

9.1 Limited Provision Of Personal Data

You can always browse the Services without providing any Personal Data or only providing limited Personal Data. If you choose to do so, you may be unable to use certain functionality of the Services. For instance, your name and email address are required by the Organisers to sell you tickets.

9.2 Opting Out

9.2.1 Marketing Communications from Billetto

Billetto may send Users electronic marketing communications, depending on Users’ account settings and consents given.

Users can at any time "opt out" of receiving these communications by using the "Unsubscribe" link at the bottom of any such communication.

9.2.2 Social Notifications

If Users connect their Facebook account or sign up for other social media integrations that include social notifications, Users will receive such social notifications. Users can manage social notifications directly on the related social accounts or disconnect these accounts from Billetto at any time.

9.2.3 Responsive & Transactional Communications

Certain electronic communications from Billetto are responsive to User requests. For example, Billetto must email a ticket on behalf of the Organiser to any Users who purchase it on the platform.

Similarly, Billetto will respond to emails sent to our customer service team via the email address provided.

These responsive and transactional communications will always be sent, regardless of the User’s “Opt out” status.

9.2.4 Data Retention

Regardless of your “Opt out” status, we may retain your Personal Data in accordance with this Privacy Policy. We will, however, no longer use this data to contact you.

Please note: Organisers who have received your Personal Data in accordance with this Privacy Policy may still continue to use that Personal Data to contact you if their own privacy policy allows for that. However, they may no longer use the Billetto platform to do so.

10. Exclusions

10.1 Personal Data Users Provide to Others

This Privacy Policy does not apply to any Personal Data that a User may provide to another User through the Services or other means. This includes Personal Data provided to Organisers on event pages or information posted publicly on the Services.

10.2 Links to Third Party Sites

This Privacy Policy applies only to the Services. Billetto Services may contain links to other websites that are not operated or controlled by Billetto ("Third-Party Sites").

The policies and procedures described in this Privacy Policy do not apply to Third-Party Sites. Links from Billetto to Third-Party Sites do not in any way imply that Billetto endorses or has reviewed these sites. We suggest that Users contact such sites directly for any information on their privacy policies.

11. Users under 17

If you are aged 16 or under, please get your parents’ / guardians’ permission beforehand whenever you provide personal information to Billetto.

12. Ongoing Changes To Privacy Policy

The Services and nature of Billetto’s business may change from time to time. As a result, we might find it necessary to update or modify this Privacy Policy. Billetto reserves the right to do so at any time. We may, but are not required to, provide you with additional notice of such updates via email or notifications on the Services.

Users are encouraged to periodically review this Privacy Policy, especially before providing any Personal Data to Billetto. Continued use of the Services following any updates or changes to this Privacy Policy counts as acceptance of these changes.

If a User finds such changes to the Privacy Policy unacceptable, the User should stop using the Services in any manner.

13. Resolving Disputes

If you have a complaint about Billetto's practices regarding the use of Personal Data, please write to us at: We will take reasonable steps to work with you in an attempt to resolve your complaint.

14. Transfer of Personal Data to a Third Country

We may transfer your personal information to countries other than the country in which you are resident. Our website servers are mainly located in the EU. However, our group companies and third-party service providers and partners operate in a number of countries, including the US. This means that when we collect your personal information, we may process it in any of these countries.

We implement appropriate safeguards to protect your personal information in those countries in accordance with this Privacy Policy by securing, in our contracts with suppliers and others, that the level of protection is according to GDPR. In the United States, we contract with Privacy Shield--certified companies.

Merchant Agreement

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Organiser Refund Policy Requirements

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Data Processing Addendum for Organisers

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Data Processing Addendum for Processors and Sub-Processors

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Billetto Sub-Processors

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